Customer Service Guarantees

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Customer Service Guarantees

Anyone can promise excellence...

We're serious about delivering it.

We're so committed to service excellence that we guarantee our performance...

If we fail to perform on any of our four service guarantees, you will recieve a $20 credit to your account.

 

 

 

 "In Stock 500" Fill-Rate Guarantee

 
  •  We guarantee 100% order fill rates for our top 500 electrical supply products and top 150 lighting showroom products. In stock-never backordered- that's what you'll find at Springfield Electric.
 

 "Bullet Service" Will-Call Guarantee

 
  •  We guarantee that your rush order will be ready when you get here. All will-call orders requesting "bullet service" will be accurately filled and ready to be picked up at your Springfield Electric Supply counter in 20 minutes.
 

 "Done Right" Order Accuracy Guarantee

 
  •  We guarantee that your order will be done right. That's 100% order accuracy. The items and quantities that appear on your order ticket will be exactly what you receive.
 

 "48 Hour Stock Credit" Return Guarantee

 
  •  Once we receive your returned "stock" material into our warehouse, we'll psot a credit to your account within 48 hours. Returned inventory must be in re-saleable condition. Job cleanip, non-stock material, customer repairs and material send back to the vendor for testing does not qualify.